Your Office

We can give your office a regular clean.

We can meet all of your office cleaning needs in a professional, affordable, and efficient manner. We work hard to make sure that our clients are always satisfied with our service.

Your Home

We can make your home spotless.

If you’re looking for an honest, reliable and hard-working cleaner to care for your home, let us take care of it. AJ Domestic will send you the same regular cleaner every week (but you can change your cleaner at any time).

Terms and Conditions

AJ DOMESTIC SERVICES TERMS AND CONDITIONS OF BUSINESS

Please read Terms and Conditions carefully.

1. About this Contract

These Terms and Conditions represent a contract. This contract is made between AJ Domestic Services (‘The Agency’) and the client of the agency (‘The Client’).
1.1 The client agrees that any use of the services provided by AJ Domestic Services shall constitute the client’s acceptance of the Terms and Condition.
1.2 An introduction of a cleaner shall be deemed to have taken place when the agency provides any details to the client relating to a cleaner.

2. The Service

2.1 The agency acts solely as an introductory agency between clients and cleaners.
2.2 If the cleaner leaves or the client is not happy with the standard of service provided by the cleaner, the agency will Endeavour to find a replacement cleaner as soon as possible normally within 5 working days.
2.3 The agency will make every effort to provide a temporary cleaner in the event of sickness or holiday.
2.4 All of the agency’s cleaners undergo an induction-training course prior to commencing any service with the client.
2.5 The agency will interview and obtain references for every cleaner representing the company.
2.6 Cleaners must provide the agency with a copy of their passport or driver’s license as well as a proof of permanent address.

3. The fees

3.1 Agency fees are payable by the client monthly in advance by Standing Order. These will be paid into the agency’s nominated account every 28 days.
3.2 An invoice from the agency is payable immediately by the client upon receipt.

4. Cancellations

4.1 The agency requires a minimum of 30 days’ written notice for cancellation of the service.
4.2 Refunds will not be given by the agency for any advanced payment made in the event of cancellation.

5. Amendments

The agency reserves the right to introduce supplementary terms. The client will have been deemed to accept any amendments if the agency does not receive any representations from the client or their appointed representative within a period of 30 days from the notification date.

6. Supplementary Terms

6.1 It is agreed that the agency does not employ the cleaners and the client employs them. At all times the cleaner will be under the client’s supervision and responsibility.
6.2 Cleaners will be responsible for the replacement costs incurred in the unlikely event of the client’s keys being lost.
6.3 The client is responsible for supplying cleaning materials and equipment in addition to making arrangements for the cleaner’s access to the client’s home.
6.4 The agency makes every effort to ensure the quality of cleaners that are introduced to the client. However no responsibility will be accepted by the agency as a result of a failure in any part of the selection procedure irrespective of the reason.
6.5 Cleaners are not permitted to use bleach therefore any use of bleaching agents on the client’s property is at the client’s own risk.
6.6 Cleaners will not perform any deep clean or specialized cleaning of any antique, delicate or valuable items.
6.7 Any incidental costs incurred by the company or cleaners as a result of a client’s action will be fully reimbursed by the client immediately.

7. Insurance

7.1 The agency has public liability insurance, which protects the client’s home against accidental damage.
7.2 The agency’s insurance as specified in clause 7.1 above shall cover for damages over £250 in respect of any one item.
7.3 The client is responsible for the first £250 of any claim.